Privacy policy

Privacy Policy for Melia Cover Insurance Company

1. Introduction

Melia Cover Insurance Company (referred to as “Melia Cover,” “we,” “us,” or “our”) is dedicated to safeguarding your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, mobile applications, or other services. We are committed to complying with all applicable data protection and privacy laws.

By using our services or providing your personal information to us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect various types of personal information to provide you with insurance services and improve our offerings. The types of information we may collect include, but are not limited to:

a. Personal Identifiable Information (PII):

  • Your name, address, phone number, and email address.
  • Date of birth and gender.
  • Social Security number or other government-issued identification numbers.
  • Financial information, such as payment card details and bank account information.

b. Insurance-Related Information:

  • Information about your insurance policies, coverage, and claims history.
  • Information about your assets and liabilities relevant to your insurance needs.

c. User Interaction Data:

  • Information related to your interactions with our website, mobile apps, and customer support.
  • Cookies, IP addresses, and other tracking technologies that collect information about your device and browsing activities.

3. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

a. Providing Services:

  • Processing insurance applications, policy management, and claims processing.
  • Communicating with you about your insurance needs and policy updates.

b. Improving Services:

  • Analyzing user behavior to enhance our website and mobile apps.
  • Conducting research and data analysis to improve our insurance products and customer experience.

c. Legal and Regulatory Compliance:

  • Complying with legal obligations and industry regulations.
  • Investigating and preventing fraud, unauthorized access, or other illegal activities.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

a. Service Providers:

  • We may share your information with third-party service providers who help us perform various business functions, such as payment processing, customer support, and data analytics.

b. Business Partners:

  • We may share your information with our business partners, such as insurance agents and brokers, to assist in providing you with the requested insurance services.

c. Legal Obligations:

  • We may disclose your information as required by law or in response to legal requests, such as court orders or government inquiries.

5. Security and Data Protection

We employ industry-standard security measures to protect your personal information. However, no method of data transmission or storage is entirely secure, and we cannot guarantee the security of your data. We will promptly notify you in the event of a data breach that may affect your personal information.

6. Your Choices and Rights

You have certain rights regarding your personal information, including the right to access, correct, delete, or limit the use of your data. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided below.

7. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices. We will notify you of any significant changes by posting a prominent notice on our website or through other means.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Melia Cover

0161 399 1754

Effective Date: 12th September 2023

Thank you for choosing Melia Cover Insurance Company. Your privacy is important to us, and we are committed to protecting your personal information.